Rooted in Compassion: The Heart of Client Services at Chapman Partnership
At the core of Chapman Partnership’s mission to empower the homeless lies a dedicated team within the Operations Client Services Section, a division that quietly orchestrates some of the most critical touchpoints in our clients’ journey—from the moment they walk through our doors to the day they transition into permanent housing. Grounded in the Principles of Trauma-Informed Care, this team provides more than just services—they offer stability, dignity, and hope.
From coordinated entry and intake, to orientation, essential needs distribution, and ongoing facility support, our Client Services team ensures each individual is met where they are, with empathy, consistency, and a deep understanding that many arrive with complex histories of trauma, loss, and systemic barriers.
The journey begins at coordinated entry, where staff help navigate what can be an overwhelming process for individuals and families. Every interaction is guided by the trauma-informed pillars of safety, trustworthiness, and transparency. Intake specialists are trained to create a welcoming space where clients feel seen and heard—not judged. The team’s approach prioritizes emotional safety, respecting the pace and readiness of each client.
Once client’s complete orientation, they receive the immediate support of essential needs: a clean bed, access to hygiene products, food, clothing, and a sense of order. But beyond physical items, they are introduced to a structured, compassionate environment that emphasizes empowerment and voice—two core principles of trauma-informed care.
Beyond intake, the Client Services Section works tirelessly behind the scenes to maintain the quality of life inside both the North and South Centers. This includes monitoring shared spaces, addressing client concerns, maintaining cleanliness and safety, and offering ongoing support as clients adjust to communal living.
It’s in these day-to-day operations where the values of cultural humility, peer support, and collaboration shine. Our staff understand that healing happens in relationships and that every opportunity to de-escalate conflict, offer guidance, or celebrate progress matters.
This impactful work is led by two outstanding directors, each with over three decades of service and heart invested in Chapman Partnership.
Val Cureton, Director of the Downtown Miami Center, is a pillar of resilience and institutional knowledge. With 30 years of experience at the organization, Val brings a unique blend of operational excellence and human-centered leadership. She highly skilled in Crisis Prevention Intervention (CPI), Trauma-Informed Care Leadership, Disaster Response Preparedness, and Emergency Shelter Management. Her strategic insight has shaped the North Center into a place of stability for countless individuals and families. Val leads with a focus on empowerment, ensuring that each team member models compassion and professionalism.
“As a 30-year employee of Chapman, my tenure has been deeply rewarding and impactful. Each day I get to contribute in transforming lives of our clients. At times it can be emotionally challenging but the success stories make every effort worthwhile. Knowing our work creates real change in the lives of our clients gives me a strong sense of purpose and fulfillment. Chapman’s mission and the POSITIVE impact it has had on so many people have made it a please to work here for 30 years!”– Val Cureton
Luis Binet, Director of the Homestead Center, is equally revered for his 30 years of unwavering commitment. Luis began his journey in direct care roles, gaining firsthand knowledge of the client experience, and steadily rose through the ranks due to his problem-solving abilities and operational sharpness. He is highly skilled in Homeless Management Information System, Crisis Prevention Intervention (CPI), Emergency Shelter Management. and Disaster Response Preparedness, and has completed extensive training in Behavioral Health Support Services. Luis’ leadership is rooted in structure and accountability, ensuring that the Homestead Center runs with precision while preserving the dignity of each person who enters.
"When I was hired in April of 1996, I was oblivious to the positive impact this team made, not only on the individuals we serve but on the community in whole. It’s extremely gratifying seeing the transition from when our clients initially walk into our facility to when they receive the key to the front door of their own apartment or house. I am blessed to be part of this amazing team and so many rewarding experiences.” -Luis Binet
Together, the Client Services teams under Val and Luis create a trauma-aware culture where every policy and interaction is rooted in care. Their leadership has helped shape a department that not only meets essential needs but uplifts human potential with dignity and respect.
At Chapman Partnership, we understand that transforming lives begins long before housing placement. It starts with the first “hello,” the clean bed, the supportive environment, and the staff who show up every single day with the belief that healing is possible. The Client Services Section embodies that belief with unwavering consistency.
This team doesn’t just operate our centers.
They operate from the heart.
Blog Writer:
Kavaja Sarduy
VP of Operations
Blog Collaborator:
Najely Deleon
Blog Writer/Development Coordinator
*Impact numbers are updated at the beginning of each fiscal year and will be updated annually.
As the private sector partner of the Miami-Dade County Homeless Trust, Chapman Partnership is another step in the continuum of care. Any person or family who is homeless, about to be homeless, or assisting someone facing homelessness, and requiring emergency assistance must first contact the Homeless Helpline administered by the Miami-Dade County Homeless Trust. Homeless Helpline Toll Free Number: 1-877-994-HELP (4357).
